Human-Computer Interaction in eCommerce, Summer, 2002

Schedule and Readings

• The schedule and assignments are tentative and subject to change.
  Check back here often
• If a link for PowerPoint slides fails, remember they are only accessible from CMU machines.
• The Readings are due on the date noted.
• CD Text = Beyer, H. and Holtzblatt, K., Contextual Design
• Web Text = Jakob Nielsen. "Designing Web Usability"

 

1	Wed, June 26	1. Why is UI Design Important and Why Is It Difficult? PowerPoint Slides for Lecture 1 Required Readings: Web Text, chapter 1 CD Text, chapter 1 Brad A. Myers. "Challenges of HCI Design and Implementation," ACM Interactions. vol. 1, no. 1. January, 1994. pp. 73-83. PDF Recommended Readings: Gerald L. Lohse and Peter Spiller, "Quantifying the effect of user interface design features on cyberstore traffic and sales," CHI'98: Human factors in computing systems, April 18 - 23, 1998, Los Angeles, CA USA. pp. 211-218. ACM DL PDF Gerald L. Lohse and Peter Spiller, "Electronic shopping," Communications of the ACM, vol. 41 , no. 7 (1998). pp. 81-87. ACM DL PDF Fill out the Initial Questionnaire in class and turn in immediately. Form groups of three people. At least one person in each group should be able to author web pages. Start on Homework 1.
2	Fri, June 28	2. Usability Process. (Maybe start of Contextual Inquiry) PowerPoint Slides for Lecture 2 Required Readings: John D. Gould and Clayton Lewis. "Designing for usability: key principles and what designers think," Communications of the ACM. Volume 28 , Issue 3 (March 1985), pp. 300 - 311. ACM DL PDF CD Text, chapters 2-4 Recommended Readings: Jakob Nielsen. Usability Engineering. Morgan Kaufmann, San Francisco (originally published by AP Professional, Boston), 1994. ISBN 0-12-518406-9 (paperback). At Amazon.com
3	Wed, July 3	Discovering what people can't tell you: Contextual Inquiry and Design Methodology PowerPoint Slides for Lecture 3 Movie for in-class CI demonstration (88.5 mb mpeg file) Same movie at twice the quality (163 megabyte mpeg file) Powerpoint slides of main points in the video Required Readings: CD Text, chapters 5-7 Karen Cross, Adrienne Warmack, and Brad Myers. "Lessons Learned: Using Contextual Inquiry Analysis to Improve PDA Control of Presentations". Submitted for Publication. PDF. Turn in Homework 1. Start on Homework 2.
	Fri, July 5	Holiday
4	Wed, July 10	Contextual Design Methodology, cont. PowerPoint Slides for Lecture 4 Required Readings: CD Text, chapters 8-10
5	Fri, July 12	Page Design, Content Design, Site Design Please send me more example pages to use that illustrate the points. PowerPoint Slides for Lecture 5 Required Readings: Web Text, chapters 2,3 and 4. Recommended Readings: CD Text, chapters 11-16 Turn in Homework 2. Start on Homework 3.
6	Monday, July 15, 1:30pm-3:00pm Note special day	Page Design, Content Design, Site Design, cont. PowerPoint Slides for Lecture 6
7	Fri, July 19 Postponed until Mon, July 22 due to power failure!	Evaluation using Heuristic Analysis PowerPoint Slides for Lecture 7 Required Readings: Jakob Nielsen, Heuristic Evaluation. On line in html format. Includes list of 10 heuristics. Jakob Nielsen, "Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier", Cost-Justifying Usability, edited by Randolph G. Bias and Deborah J. Mayhew. On line in html format. Rolf Molich and Jakob Nielsen. "Improving a human-computer dialogue", Communications of the ACM, March 1990. Volume 33 Issue 3. pp. 338 - 348. ACM DL PDF Recommended Readings: Jakob Nielsen and Rolf Molich. "Heuristic evaluation of user interfaces," Proceedings CHI'90, Human factors in computing systems, 1990. Seattle, Washington ACM DL PDF Turn in Homework 3. Start on Homework 4.
8	Wed, July 24	Evaluation using User Studies PowerPoint Slides for Lecture 8 Required Readings: CD Text, chapters 17-20 James Hom, "The Usability Methods Toolbox". Online in html. In particular, sections: General Concepts of Usability Testing and Thinking Aloud Protocol
9	Fri, July 26	Handicapped and International Use issues PowerPoint Slides for Lecture 9 Required Readings: Web Text, chapters 6 and 7. UE Text, chapter 9 Turn in Homework 4. Start on Homework 5.
10	Monday, July 29, 1:30pm-3:00pm Note special day	Graphic Design PDF of Slides for Guest Lecture Prof. Myers away Guest lecture: Prof. Jodi Forlizzi In today's lecture, we will review principles of communication design that are relevant to the design of web sites: typography, color, design systems and grids, and how to best design for your audience. Assignment: In order to look at these principles in practice, we will critique some web sites from a design viewpoint. Each student is requested to identify two URLs: one for a web site they like, and one for a web site they dislike. We will critique these sites during the last part of the lecture. Send your web sites to: gusp@cmu.edu
11	Fri, Aug 2	Design for Mobile Devices PowerPoint Slides for Lecture 10 Required Readings: Web Text, chapters 8 and 9. Please fill out final questionnaire in class.
12	Wed, Aug 7	Student Presentations and Critique Turn in Homework 5.
13	Fri, Aug 9 9am-11:30	Final Exam (note special time)