After speaking with Dmitry ,
I had them do a clean install from the GemsIS
1-17-17 and still got the errors - we are not able to create a new
database in 1-17-20 and generate ballots after installing and using 1-17-20
exe
We uninstalled and used the IS for 1-17-15 and
got same errors - I can only figure that the IS for 15 and 17 have
problems at this point
Karen Rhea drove over yesterday and she and I
installed again 1-17-17 and got same errors - no way to generate ballots
- we uninstalled and reinstalled IS1-17-15 - still no luck
so I had her uninstall and get IS for 1-17-2 -
install and upgrade to 1-17-7-5
we were able to get the database to generate
ballots and print and they could work on the March election - if we loaded
1-17-20 we got same errors as above - we did get fresh 1-17-20 exe from Karens
laptop and tried that with same errors
HOWEVER _ we still need to upgrade them
to 1-17-20 to allow for the ballots for VG2 which 1-17-7-5 does not generate
correctly.
Fresno are not happy campers and the fact that
we can use their db and get ballots on my system, Karens Dmitrys and the
numerous other Ca accounts makes no difference to them. It doesn't work
in Fresno (why I don't know) and therefore it is software (ours) and WE need
to fix it.
I have had them replace the riched20.dll
and verified that they are running SP6. I am at the end of my
knowledge of what else to do and they expect this fixed tomorrow - that is
where we are at present
ANY HELP from anyone will be greatly
appreciated and many thanks to Karen for going over there
yesterday-
Tari
----- Original Message -----
Sent: Friday, January 04, 2002 2:18 PM
Subject: ERROR MESSAGES IN FRESNO- 1-17-20
from Fresno - running 1-17-20
We started to generate
ballots but got an
error message:
> Internal Error. File: Text Cel.cpp, Line 364, Date: Dec
12 2001
>
> You press OK and the message goes away but it doesn't
generate the
ballots.
also attached are 3 error messages they got
tying to access db I sent them with ballot styles generated
THEY ARE DEAD IN WATER AT THIS POINT AND NEED
HELP. THEY ARE TRYING TO GET ART OUT AND CANNOT EVEN GENERATE BALLOTS TO START
THE PROCESS.
WHAT DO WE DO - THE ONLY THING I CAN
THINK TO HAVE THEM DO IS A CLEAN INSTALL OF GEMS - SO THAT IS WHAT I AM HAVING
THEM DO. AT THIS POINT I HAVE NO ANSWERS.
Does anyone have any advice I can send
them??