The following steps allow us to obtain the moments of :
(i) We first set up a differential equation for
. For this purpose, we carefully
examine the relationship between and .
First, suppose
(see Figure A.1(a)).
Since the long server is always busy between and ,
only long jobs could arrive at the queue.
Since the arrival process is Poisson with rate ,
the probability of having a job arrival in time is
.
Any such arrival will have service time .
Therefore,
Next, suppose (see Figure A.1). Let a random variable be the fraction of time that the long server was idle during given that there were no arrivals during this interval. Let a random variable be the fraction of time that the long server was busy during this interval given that there was a long job arrival. Let a random variable be the fraction of time that the long server was busy during the interval giving that there was a short job arrival. Then,
Based on the above observation, the Laplace transform
of is obtained as follows:
(ii) Let
. Then,
because
the queue reaches the stationary state.
Let
.
Then,
is obtained as
a function of
:
(iii) Next, we will obtain by evaluating
at .
Note that the Laplace transform
of a probability distribution
always has the property
.
(iv) The moments of waiting time, and subsequently response time, are easily
obtained by
differentiating
and evaluating at .
In particular, the -th moment of is